Hey Bijay
Do you have an URL laying around for the mentioned incident bot?
Thank you!

LikeLike

I am building a unified communication channel platform.

I had used Incident bot (official sample) to receive an incoming call from a user (PSTN and Teams user). And also tried call control functionality like the answer, transfer, mute, unmute, outbound call, recording, etc. It worked as expected.

Now instead of handling call control functions like the answer, reject, transfer directly from the bot, I want to forward that incoming call events to my own application.
My application will use Microsoft.Graph.Communication.Call to handle the call flow on the incoming events from bot application, as currently, Incident Bot is doing in the sample application. So that the incoming call events flow through the workflow of my application and find an agent based on the business logic and then the agent will answer, reject, transfer, etc the call.

Is it possible to approach this method? If yes, could you please help me with some guidance.

I am having a problem with posting ICall data to my own custom application by using HttpClient.
Is there any easy to send the call instance i.e call events to my own application so that I can execute the call APIs from my own application?

LikeLike

LikeLike

LikeLike

LikeLike

LikeLike

LikeLike